When a storm rolls through Serena, Serena Roofing & Maintenance mobilizes immediately. Emergency tarping within 24 hours for exposed decking. Full inspection and documentation within 48 hours of the storm. Insurance claim filed within the week. We move fast because storm damage gets worse with every rain.
Our Storm Damage Repair Process
Free Storm Inspection
Our HAAG-trained inspector documents everything the insurance adjuster needs: hail hit density, impact severity, functional vs. cosmetic damage classification, and affected areas by slope. This level of documentation is why our claims get approved.
File Your Claim
Don't call your insurance company cold. Let us inspect first so the claim includes complete documentation from day one. Incomplete initial filings lead to underpayment. We file it right the first time.
Adjuster Meeting
Serena Roofing & Maintenance sends an inspector to every adjuster meeting. We make sure nothing gets overlooked and that the scope of work covers all damage, not just the most visible areas. If the estimate comes in low, we supplement.
Repair or Replace
We handle the work and coordinate final inspection with your carrier if required. After completion, you get before-and-after documentation and your warranty paperwork. The entire process, from storm to finished roof, managed by Serena Roofing & Maintenance.
What Serena Customers Say
"After getting several quotes, these guys stood out with their honesty and knowledge. No pressure, just straightforward advice and excellent workmanship."
"We called expecting to wait days, but they were here the same afternoon. Fair pricing, quality work, and they kept us informed every step of the way."
"Best experience we've ever had with a home service company. On time, on budget, and the results exceeded what we expected. Truly top-notch."
Why Choose Serena Roofing & Maintenance for Storm Damage Repair?
Insurance Claims Handled
We manage the entire process: inspection, documentation, filing, adjuster meeting, supplements, and repair. You deal with us, not the insurance bureaucracy.
Local Company, Local Reputation
21+ years in Serena. We're not storm chasers from out of state. We live here, work here, and back our warranties because we're not going anywhere.
Every Carrier Accepted
State Farm, Allstate, USAA, Liberty Mutual, Farmers, Nationwide. We work with every major insurance carrier in IL.
24-Hour Emergency Response
Storm damage can't wait. Our Serena crew tarps exposed areas within 24 hours to prevent secondary water damage while the claim is processed.
About Our Serena Storm Damage Repair Services
We work with every major insurance carrier in IL: State Farm, Allstate, USAA, Liberty Mutual, Farmers, Nationwide, and more. Our supplement team knows Xactimate line items and fights for full replacement when your roof qualifies. If the initial estimate seems low, we document additional damage and resubmit.
Timing matters on storm claims. Most IL insurance policies give you 12 months from the date of damage to file a claim. Once filed, you typically have another 12-18 months to complete repairs. Don't wait. Call (877) 349-1553 for a free inspection and we'll tell you if you have a claimable issue.